Help & Support
FAQ

Frequently Asked Questions

Comprehensive answers to common questions about hx.finance.

General Questions

What is hx.finance?

hx.finance is a community-owned decentralized exchange on Hyperliquid. Built on advanced concentrated liquidity AMM technology, it offers efficient trading with low fees and a fair launch model where 33% of tokens are distributed to the community.

Why use hx.finance?

  • Fast execution - Hyperliquid's high-performance infrastructure
  • Low costs - Minimal gas fees
  • Points system - Earn rewards for trading and liquidity provision
  • Fair distribution - 33% community allocation
  • Ecosystem integration - Privacy features and mobile apps in development

Is it safe?

Yes. The platform uses audited smart contracts with non-custodial architecture, meaning you maintain control of your funds at all times. The code is open source and verifiable.

Which wallets are supported?

All EVM-compatible wallets are supported, including Rabby, WalletConnect, Rainbow, Coinbase Wallet, MetaMask, and Trust Wallet.

Trading Questions

What tokens can I trade?

Currently supported tokens:

  • WHYPE - Wrapped HYPE
  • USDE - Ethena USD stablecoin
  • UETH - Wrapped ETH
  • UBTC - Wrapped Bitcoin
  • USD₮0 - USDT0 stablecoin
  • USDXL - Last USD stablecoin
  • BUDDY - alright buddy token

Additional tokens will be added based on community demand.

What are the fees?

HX Finance uses dynamic fees that automatically adjust:

  • Base fee: Typically 0.05% for most pairs
  • Automatic adjustment: Increases during high volatility
  • No manual selection: Fees optimize automatically
  • Transparent: Current fee shown before each trade

All fees are distributed to liquidity providers.

Why did my trade fail?

Common reasons:

  • Insufficient gas - Keep 0.1 HYPE for transaction fees
  • Low slippage tolerance - Increase to 1-2%
  • Price movement - Retry the transaction
  • Token approval needed - One-time approval required for new tokens

What is slippage?

Slippage tolerance is the maximum price difference you'll accept between order placement and execution:

  • 0.5% - Minimal price variance
  • 1-2% - Standard tolerance
  • 5%+ - High tolerance for volatile conditions

Liquidity Questions

What is concentrated liquidity?

Concentrated liquidity allows providers to allocate capital within specific price ranges rather than across the entire price curve, resulting in higher capital efficiency.

How much can I earn as an LP?

Returns depend on:

  • Trading volume - Higher volume generates more fees
  • Price range - Narrower ranges can yield higher returns but require more management
  • Pool competition - Your proportional share of liquidity

Historical APYs have varied from 20% to over 200%.

What is impermanent loss?

Impermanent loss occurs when the relative price of deposited tokens changes. This loss only becomes permanent upon withdrawal. Fee earnings often offset this risk.

Can I lose money?

Yes, liquidity provision carries risks including impermanent loss and being out of range. However, fee earnings can compensate for these risks. Consider starting with smaller positions while learning.

Points & Token Questions

How do points work?

Simple:

  • Trading: 0.01 points per dollar
  • Liquidity: 0.24 points per dollar per day
  • Tiers: Multiply everything up to 1.5x!

When will the token launch?

The hx.finance token generation event (TGE) date will be announced 30 days in advance through official channels.

What is HXP?

HXP is our on-chain points token that runs parallel to standard points:

  • 1:1 ratio with standard points
  • Automatically minted as you earn
  • Blockchain verified for transparency
  • May become tradeable in the future

Both HXP and standard points convert equally to hx.finance tokens at TGE.

Can I buy points?

No. Points can only be earned through platform usage, ensuring fair distribution.

What happens to my points?

At TGE, points convert to hx.finance tokens. Your allocation = (your points ÷ total points) × 33% of total supply.

Technical Information

What chain is this on?

Hyperliquid (Chain ID: 999)

How do I add Hyperliquid to MetaMask?

We auto-add it when you connect! But here's the info:

RPC: https://rpc.hyperliquid.xyz/evm
Chain ID: 999
Symbol: HYPE

Is there an API?

Yes. Subgraph endpoint: https://api.goldsky.com/api/public/project_cmay1j7dh90w601r2hjv26a5b/subgraphs/hx-points/2.3.3/gn

Where is the code?

The repository will be made public on GitHub soon.

Ecosystem Questions

What is innocence.is?

A privacy layer for trading that maintains speed and pricing efficiency. Currently in development.

Are there NFTs?

Two NFT collections are planned with utility features including governance participation and fee discounts.

Getting Help

Where do I get support?

Found a bug?

Please report bugs through:

  • Discord #bug-reports channel
  • Email: bugs@hx.finance
  • Bug bounty program (coming soon)

How can I contribute?

  • Provide liquidity
  • Share feedback
  • Assist community members
  • Build using our APIs
  • Promote the platform

Safety & Security

How do I stay safe?

Security guidelines:

What are common scams?

Be aware of:

  • Fake support messages
  • Unauthorized token sales
  • Phishing sites with similar URLs
  • Double-your-money schemes

What if I've been scammed?

Report the incident in Discord to help protect others. Note that blockchain transactions cannot be reversed.

Quick Reference

Mobile app? Coming soon

Minimum trade? No minimum for swaps; $10 minimum to earn points

Maximum trade? No limit (subject to available liquidity)

Customer support? Community support via Discord

Token contract? Will be published at TGE

Audited? Using audited AMM contracts; custom contracts under review

Hiring? Open positions available - contact via Discord

Additional questions? Join our Discord community for assistance.

Discord (opens in a new tab) | Twitter (opens in a new tab) | Start Trading (opens in a new tab)

Fee Mechanics